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Data did not renew

Newcomer
Posts: 2
‎26-03-2021 09:02 AM
In transactions it records that my data was renewed today. It hasn't and I now have no data until April 26th.
Posted from Realme RMX2001
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Re: Data did not renew

The Legend
Posts: 16,195
‎26-03-2021 04:41 PM
What do you mean "data was renewed"?
Do you mean that your membership renewed today but you didn't get any data allowance?
What exactly does your My 48 account page say about your current membership status?
You may need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Data did not renew

Newcomer
Posts: 2
‎29-03-2021 12:24 PM
Problem solved thru customer support. Thanks
Posted from Realme RMX2001
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Re: Data did not renew

The Legend
Posts: 16,195
‎29-03-2021 01:17 PM
Glad to hear that you got it sorted.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Data did not renew

Newcomer
Posts: 1
‎29-03-2021 02:21 PM

I am having the same problem, but the contact chat has been unavailable all day.  Are there any other avenues I can pursue for help?

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Re: Data did not renew

[ Edited ]
The Legend
Posts: 16,195
‎29-03-2021 05:37 PM

See the link in my signature below or email support@48months.zendesk.com

 

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
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