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Data did not renew

JohnM8541
Newcomer

‎26-03-2021 09:02 AM

In transactions it records that my data was renewed today. It hasn't and I now have no data until April 26th.
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5 REPLIES 5

dalyer
The Legend
The Legend

‎26-03-2021 04:41 PM

What do you mean "data was renewed"?
Do you mean that your membership renewed today but you didn't get any data allowance?
What exactly does your My 48 account page say about your current membership status?
You may need to contact 48 support about this.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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JohnM8541
Newcomer

‎29-03-2021 12:24 PM

Problem solved thru customer support. Thanks
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dalyer
The Legend
The Legend

‎29-03-2021 01:17 PM

Glad to hear that you got it sorted.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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bravely_first
Newcomer
In response to dalyer

‎29-03-2021 02:21 PM

I am having the same problem, but the contact chat has been unavailable all day.  Are there any other avenues I can pursue for help?

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dalyer
The Legend
The Legend
In response to bravely_first

‎29-03-2021 05:37 PM - edited ‎29-03-2021 05:37 PM

See the link in my signature below or email support@48months.zendesk.com

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes