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Carrier on my phone won’t work

jennieOC1358
Newcomer
My daughter’s phone is saying carrier for her network. She can’t use the phone. CN someone contact me please to resolve this
1 REPLY 1

dalyer
The Legend
The Legend

What do you mean by "My daughter’s phone is saying carrier for her network"?

That doesn't sound like a meaningful error message.

What is the exact error message?

When was everything working ok on this phone before? 

Did anything change since then? 

E.g. phone software update, settings changes, factory reset/restore, new phone handset, etc.?

Is the phone unlocked for use on any network?

What happens if you do a manual search for networks?

Can you see and connect to 48?

What make and model of phone is it? 

48 support don't generally monitor or respond to posts here on the Community Forum and don't unilaterally reach out to customers who are having issues.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).