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Cannot move my number

Newcomer
Posts: 3
‎02-10-2020 03:16 PM

I have been trying to port my number to 48 for over a week. It failed because I have a family account so need an agent to assist. Trouble is I cannot ever seem to get the web chat button, I've checked multiple times a day. Why is it never there? I opened a case 4 days ago and have yet to get a response. Very frustrating. If it is this difficult to get assistance to move to 48 it makes me wonder what the customer service would be like as a customer. 

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Re: Cannot move my number

The Legend
Posts: 16,399
‎02-10-2020 06:39 PM

Others have ported numbers on "shared" accounts without problems.

E.g. see here:

 

https://community.48.ie/t5/Joining-48/Move-number/m-p/53754/highlight/true#M1170

 

Try submitting a new porting request?

If that does not work then you will just have to keep trying to contact 48 support.

Unfortunately a lot of people seem to be having problems contacting them or getting a response lately.

I don't know why.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Cannot move my number

Newcomer
Posts: 3
‎05-10-2020 11:35 AM

Finally got the infamous chat button this morning and the agent i dealt with initiated a port request which worked almost immediately. I don't understand why the chat option is not there all the time as it would have saved me alot of time and effort.

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