I have been trying to port my number to 48 for over a week. It failed because I have a family account so need an agent to assist. Trouble is I cannot ever seem to get the web chat button, I've checked multiple times a day. Why is it never there? I opened a case 4 days ago and have yet to get a response. Very frustrating. If it is this difficult to get assistance to move to 48 it makes me wonder what the customer service would be like as a customer.