48 Community

quartz · ‎08-07-2017

Hi, I have an iPhone 5S and arrived in Canada yesterday. I want to text message my parents who do not have a smart phone. I purchased credit but cannot connect into a local network. Can you advise please? Regards, Ciara

dalyer · ‎08-07-2017

Probably this issue due to the stupid way that Apple do things:

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862/jump-to/first-...

You may need to try many times to get that working.
Switching airplane mode on and then off and trying it quickly may help to catch the local network allowing the setting to be changed.

Blame Apple for this hassle.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎09-07-2017

Did that help at all @quartz?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

quartz · ‎16-07-2017

Unfortunately I have been unable to connect to a local network despite repeated attempts and filling the instructions provided. I would be grateful if you would consider reimbursing me €10 please as I am unable to use this credit. Many thanks. Regards, Ciara

dalyer · ‎16-07-2017

I don't work for 48.
You need to contact 48 support.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎16-07-2017

Did that help at all @quartz?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.