Bought membership plan but no service

[BaileyH9995]

Hi
I paid for my sons plan 12.99 but it won’t work and it’s says I have 2 cent in my account
How can I fix this

[dalyer]

Same questions/suggestions as I posted below apply here to what looks like the identical issue:

• https://community.48.ie/t5/Memberships/Bought-membership-plan-but-no-service/td-p/62326

Is this your first time buying membership or have you had one before with calls/texts/data working ok?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about the recent payment?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[BaileyH9995]

How to contact customer care
My sons plan is not working but it took my money

[dalyer]

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com