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Apps not working

SoniaH1207
Newcomer

yesterday

Hi Folks. My daughter got a phone upgrade today. She had a 48 SIM card which we switched out from the old phone to the new phone. On the new phone her apps only work while she is on wifi but do not when using the SIM card. I have checked the 48 account and all is ok. Anyone any ideas. Thanks Seamus
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dalyer
The Legend
The Legend

yesterday

Did she configure her APN settings so that mobile data can work out and about? 

Are calls and texts working? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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