Add on

[Pelinf0433]

Hi. I am in dublin now and need to call turkiye. Bought 3€ add on to call for 60minutes. It is not activated yet. Or did I buy the wrong add on? Was I supposed to add credits?

[dalyer]

There's no add-on for international calls.

Whatever add-on you bought is no use here.

You need an active membership plan and cash credit on your account in order to be able to make international calls.

The international calls are charged to your cash credit balance.

The charges that apply are listed here: 

• https://48.ie/charges/international-calls

See here for more info: 

• https://community.48.ie/t5/The-Knowledge-Base/International-Calls-amp-Texts/ta-p/53116

If you need to contact 48 support about this then see the links in my signature below.

[Pelinf0433]

Thank you! Can this purchase be refunded or come back to me as a credit?

[dalyer]

You're welcome.

You'll have to contact 48 support to see if they might be able to refund it or convert it to cash credit.

See the links in my signature below.

[Pelinf0433]

Thank you again! I have emailed them with the email address you gave me (and I don’t know how to chat with them without email).

All the best!

[dalyer]

The chat option hasn't worked for me for a long time on different devices, browsers, network connections etc. but 48 support say that it should work.

I gave up on it and if I need to contact 48 support I just use the email address instead.