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Abroad phone not working even though I am guide plan

annieneylon
Newcomer
In Malta on the guide plan and still my phone not working 😢
2 REPLIES 2

dalyer
The Legend
The Legend
You seem to be using an iPhone?
If nothing at all is working then it's most likely this issue due to the stupid way that Apple do things with iPhones...

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

You may need to try that tip many times before it works.
Switching airplane mode on and then off and trying the roaming profile reconfiguration may help to catch it just as it gets a brief connection to a local network allowing the reconfiguration to be effected.

If that's not the problem then post back with more info about what is wrong.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all @annieneylon?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.