06-11-2013 08:31 AM
06-11-2013 09:01 AM
I've been trying to buy the guido since 12 O' clock last night... Really need this to be fixed soon!
06-11-2013 10:12 AM - edited 06-11-2013 10:13 AM
Hey guys. Get it sorted please. I need to use my phone, went out bought credit, applied the credit, and now I can't apply the credit to my membership - Lets not be at the same as a couple of months ago. Where ye let this get outta hand and we were unable to use text or anything for days.
Sort it please. It is after all what you are paid for.
06-11-2013 10:18 AM
Actually guys, I just checked. The last time I had the issue where we were unable to txt or call anyone was at the beginning of Oct. You are about to loose more customers unless you sort this problem. Hopefully this is not likely to be a recurring monthly issue, or I'm definately outta here ! ! ! !
06-11-2013 10:37 AM - edited 06-11-2013 10:38 AM
If online purchases are not working right now then maybe the fallback of topping up by voucher and buying membership by text would tide you over?
How do I top up? Overview of the top-up payment op...
If you are having online purchase/payment problems then probably best to log a support query to get 48 to look into it:
Hope this helps.
06-11-2013 01:26 PM
Hi Dalyer,
Tried to top up online - didn't work. Went to the shops bought topup coucher topped up account great - however, it wouldnt let me apply to membership via txt or online. Sent a trouble ticket to Support. Had had no reply, but just tried to get membership online just now, and all is working again. . .
06-11-2013 10:28 AM
06-11-2013 10:30 AM
06-11-2013 11:29 AM
06-11-2013 01:31 PM
1amcn,
Appreciate the advice, however, if you check my other reply to Dalyer, you will see that the topup voucher and topup txt system didnt resolve the issue either. Nothing to do with the internet, just 48's systems failing YET AGAIN
Would be real nice to get a response from the Tech guys on what went wrong this time?? Seems lately that every month something fails. Realy don't need this to be a regular occurance.