internet problems

[Anon]

hello... i changed my deal today to the 10 euro deal for the internet and i went through all the steps to set up the internet on my samsung galaxy S3 mini and it wont work... the internet come ups H but it wont work... google or nothing will work ? please help ? 

[marionh]

Hi sineadjones,

I remember something like this happening earlier as well. Have you requested Vodafone to move your number over to Vodafone - have you had any contact with them recently??

48 received a request from Vodafone to move your number to them -  that's why your 48 account is showing as deactivated.

If you have not authorised Vodafone to move your number, we can move it back to 48 for you, let us know? You can reply here or send me a Private Message if you prefer.

[Anon]

My internet has started to work now... but my account still says deactivated. .... so that would be great if you could move my number over for me please and thanks.

[marionh]

Ok, I've sent you some more info via PM. Hang in there!