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internet not working

Anon
Not applicable
Hi, I got credit yesterday and its showing up when I log in and I can make calls and texts but my internet is not working, is the service down or what's going on?
3 REPLIES 3

dalyer
The Legend
The Legend

What do you mean by credit?

Did you top up your cash credit balance?

Or did you buy membership or add-ons?

What does your online account say about your membership (current and next if applicable) and expiry date for your current membership?

What does it say about your data allowance balance?

Remember that if you use up allowances on your current membership before the membership month is up then you need to buy add-ons to tide you over to the end of the membership month.

 

Add-ons

 

Buying a new membership will not give you those allowances immediately - the new membership will stack to kick in when the current membership expires.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
are you still having this problem, Skubaste?

Anon
Not applicable
No, seems to have been sorted now