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internet connection/wifi

Anon
Not applicable

‎16-02-2014 06:07 PM

Hi I am able to use the internet that comes with my membership but recently I'm unable to connect to my own boadband internet. Ant ideas please as to why I am suddently unable to use broadband?

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dalyer
The Legend
The Legend

‎16-02-2014 09:28 PM

Could be lots of reasons... but none of them will have anything to do with 48 per se.

Did you (accidently?) disable wifi on the phone?

Did the security/key of the wifi connection change?

Do you need to re-enter the security key to connect to it?

Can other devices still use the wifi/broadband OK?

When you scan for wifi networks can you see and connect to your own?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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