48 Community

jill_hanlon · ‎12-09-2015

My iMessage isn't working with my 48 number idk what happened bc it was working before!

dalyer · ‎12-09-2015

Did something change on your phone?

E.g. software update, changes to settings, sync with iTunes?

Or were you abroad with it lately?

Is everything else working OK - calls, texts, data?

Perhaps iMessage needs to be reactivated which may require a small amount of cash credit on your account (to cover the 25c cost of the UK SMS that the process automatically sends) and you may need to power off/on, wait a bit and maybe sync with iTunes.

Alternatively contact 48 support for advice:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎13-09-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jill_hanlon · ‎13-09-2015

I think iMessage needs to be reactivated again with the 25c,how would I go about doing that?

dalyer · ‎13-09-2015

Put some cash credit on your account if necessary (the minimum topup is €1).

Top-up

Then I think it depends on what version of iOS you have.

With recent versions I think it just happens spontaneously after a while but I don't know how long or what indication you get when it's done.

With older versions of iOS you may need to sync with iTunes.

Apologies for the vagueness but I haven't used iPhones/iOS for years...

Might be worth powering off and then on again after topping up your credit balance.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jill_hanlon · ‎13-09-2015

Will I have to put credit on my phone so every time this happens?

dalyer · ‎13-09-2015

You should only have to do this once.
But for some reason sometimes something happens on iPhones that needs this to be activated again.
Not sure why.
Just another example of iPhone hassle unfortunately.
To be honest I can't say for sure that activation IS the problem here and that doing what I suggested definitely will fix things.
Maybe worth contacting 48 support to get their advice before doing anything especially if cash is tight.
Use the link that I posted earlier to contact them.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jill_hanlon · ‎13-09-2015

How do I top up by like €1?

dalyer · ‎13-09-2015

You just go to the topup page that I linked to earlier and enter €1 to be charged to your card.
Or buy a voucher for €1 and topup with that.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎14-09-2015

Did you get anywhere with this?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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