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changed my phone and now I can't ring certain mobiles number

thedavewave1
Newcomer
It just says sorry your not allowed call this number.
I have the same sim card just changed from an iPhone to a galaxy
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Can you call the same numbers when the SIM is in the old phone?

Can you call other numbers on the new phone?

If so then I think you'll need to get 48 support to look into this for you:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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3 REPLIES 3

dalyer
The Legend
The Legend

Can you call the same numbers when the SIM is in the old phone?

Can you call other numbers on the new phone?

If so then I think you'll need to get 48 support to look into this for you:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

thedavewave1
Newcomer
Yea I can call these numbers on my old phone. Yea I can call most people just not everyone

OK - that's very odd - you probably need to contact support so.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.