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Mobile Data not working

dennissmith
Newcomer

‎29-06-2017 03:07 PM

The mobile data on my phone isn't working. I have 928.34 Mb left of my data and i have been unable to use it for the past week or 2, since I got a new phone. I ordered a new SIM card in case my old SIM card was the problem and neither SIM card allows me to use the data.
1 person had this problem.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎29-06-2017 05:06 PM

Did you ever configure your internet/APN settings?

You need to do this if you got a new phone.

Follow the instructions here:

 

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎29-06-2017 09:38 PM

Did that help at all @dennissmith?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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