48 Community

48carmel · ‎13-07-2019

My phone was stolen. I have received a new sim and would like to keep my old number. However I do not have my old sim to receive security code to do this??

dalyer · ‎13-07-2019

You should have ordered a *replacement* SIM not a *new* SIM.
You'll have to contact 48 support to ask them if they can activate the new SIM as a replacement on your existing account.
See the link in my signature below.
Support will be offline until tomorrow morning at this stage.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

dalyer · ‎14-07-2019

Did that help at all @48carmel?

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

dalyer · ‎19-07-2019

I presume you got everything sorted so...?

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

lofty · ‎22-07-2019

new member.do I need to switch to 48sim now,or am I notified

dalyer · ‎22-07-2019

Once you activate the SIM you can insert it and it should start working pretty soon.
Did you get it working since you posted here?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

dalyer · ‎22-07-2019

Any update @lofty?

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

48 Community

Keeping old number without old sim card