Internet suddenly not working on my phone
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30-05-2013 07:02 PM
My account seems to have stopped allowing internet access. Here's my setup:
1) Iphone 4s was working perfectly with internet etc up until today.
2) Now says cant activate mobile data network
3) Myself and partner are both on 48, I've tried my sim in his phone (galaxy s3), doesn't work.
4) I've tried his sim (also 48) in my phone and it works.
I have 800+ meg left of internet access on my account. I've reset and reentered all relevant apn / data / mms settings multiple times, rebooted, etc. Nothing works for getting internet access.
Wifi works
Phone works
sms works
Just suddenly not 3g. Can someone look at my account and see what's up? It's not phone related or sim related so it has to be my account. Thanks.
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30-05-2013 09:36 PM
I'll mention it to staff and hopefully someone can get to you asap!
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31-05-2013 09:57 AM
Hey there,
we're looking into your problem now. From what you're telling us it seems to be related to your account. Let me know if you've e-mailed the care crew already then we can follow up from there.
Cheers
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31-05-2013 10:27 AM
Thanks for replies. I have posted a request with 48 help. Hopefully they'll get it sorted before the weekend.
Cheers.
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01-06-2013 12:24 PM
So put in all these settings and it will work
1.Tap Settings
2.Tap General
3.Tap Cellular
4.Tap Mobile Data Network
5.Tap APN and enter default,mms,supl
6.Leave the Username blank
7.Also leave the Password blank
8.Now scroll to the MMS section
9.Tap APN and enter default,mms,supl
10.Check that MMSC is set at http://mmc1/servlets/mms
11.Check that MMS Proxy is set at 10.1.11.19:8080
12.Check that MMS Max Message Size is set at 307200
13.Skip past MMSC UA Prof URL – this should be left blank
Let me know if it works
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