Internet stops every so often.

Anon · ‎04-06-2016

So my Internet usually works great. No issues. But recently it just completely disappears for a few minutes to hours and then returns. I only recently got the Don membership (approx. 4-5 days ago) so have a good 4gb of Internet left. My phone indicates the internet being H+ or H.
I dont know how to fix this. I tried restarting my phone, checked the internet setting and read through other faqs but nothing has fixed it.

dalyer · ‎04-06-2016

What make and model of phone is it?
Is it a Samsung by any chance as this is a common problem with these phones for some reason (and not just on 48)?
Have you tried switching off, taking the sim out, gently cleaning the contacts, reinserting it, switching on and then manually scanning for networks and connecting to 48?
If the problem persists then it might be worth trying a replacement sim in case that helps.
You might also want to contact 48 support in case they can advise:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎04-06-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

Anon · ‎05-06-2016

It's a Samsung s6.
I cleaned it and it's been fine for 24 hours. Stops for a few minutes and then starts again still though.

dalyer · ‎05-06-2016

Sounds like the usual annoying Samsung problem.

I don't know why it happens but it's reported many times all around the world online.

Maybe contact 48 support to see if they can advise at all.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎06-06-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

Anon · ‎09-06-2016

Yeah thank you. Seems to stop now. Just goes really slow at times.

dalyer · ‎09-06-2016

Can you double check that your settings are correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Misconfiguration of the settings can cause it to be slow or not work at all.

If you continue to have problems with slowness or dropouts then you might need to contact 48 support to see if they can help:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎10-06-2016

Any update?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.