16-12-2014 02:55 AM
16-12-2014 09:00 AM - edited 16-12-2014 09:59 AM
Any chance it's looking for the Verified by VISA password and you didn't set this up or can't remember it? If so then you need to contact your bank about that. If not then please describe what you do and the exact error messages where things go wrong. In the meantime you could topup by voucher. See here
http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-paymen...
Hope this helps