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Forgot password to account and email account is no longer active :(

ebarry1
Newcomer

‎30-09-2014 09:18 PM

Hi 🙂

 

My friend has forgotton his password for his account. However when he tried to open his email account to change password he was informed that his email account is no longer active. How can he change his email/username if he email is no longer available? i can top him up but he wants to change simcards.

 

Can someone please help him.

 

Thanks 🙂

1 person had this problem.
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2 REPLIES 2

Anon
Not applicable

‎30-09-2014 11:35 PM

Hi there!

Quick question, is there by any chance could he fill in your email address (if he does not have an alternative email address) so we can send you the details that way?

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dalyer
The Legend
The Legend
In response to Anon

‎01-10-2014 12:10 AM

He might need to contact 48 support to get this sorted - e.g. to configure the account with a different email address.

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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