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3G not working

bac2basics
Newcomer

The 3G was working on my phone, but hasn't been for the last week or two. Yes, I do have the mobile data turned on! Any ideas? 

6 REPLIES 6

dalyer
The Legend
The Legend

Has anything changed on your phone? E.g. software update etc.?

Are your internet/APN settings still correct?

 

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

 

When you say 3G doesn't work do you mean that no internet/data access works or just slower 2G works?

If 2G works then check that your phone isn't configured to only connect to 2G networks.

When you scan for networks what do you see - 2G networks only or also 3G?

 

If necessary log a support query to ask 48 for assistance:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thank you!

 

Well, I didn't change my internet settings.

 

No internet data, unless I've wifi.

What does your online account say about your data allowance balance?

Any chance you've simply used it up?

If not then double check that your internet settings are still correct.

If necessary reconfigure them.

Other than that all I can suggest is to contact 48 support.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

fudgemonkey
Newcomer

well my 3g isnt working, anything ye can do?? 

Try the suggestions posted earlier in this thread.

If they don't help then post back with more info.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.