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unlimited minutes but cannot call anybody - no credit

JiriP7574
Newcomer

I have paid recently for my first membership. In my account I can see unlimited minutes, but when I try to call, it says no credit to make a call.

3 REPLIES 3

dalyer
The Legend
The Legend

This seems to happen from time to time to some new members.

No idea why.

You'll probably have to contact 48 support to get it sorted out.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks for help, I didnt find that for international call you must have extra credit. Irish calls are fine.


@JiriP7574 wrote:
Thanks for help, I didnt find that for international call you must have extra credit. Irish calls are fine.

 

Yes - you need cash credit to pay for international calls/texts:

 

https://48.ie/charges/international-calls

 

They are not covered by membership/add-on allowances.

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.