"NaN GB left" - will UK roaming work for imminent trip?

[skinthegoat]

Currently on 'Guido' membership in Ireland and will be spending a few days in UK shortly.  Will I be able to use 'phone for calls and data there?  My account says that I have "NaN GB left" and I'd like to know just what this means.

[dalyer]

> My account says that I have "NaN GB left"

Where does it say that? 

On the app or on the website view of your My48 account - or both?

That sounds like a bug with the website and/or app. 

"NaN" means "not a number" and can happen when a computer calcluates something that doesn't make numeric sense.

You should contact 48 support about it.

See the links in my signature below.

Roaming should just work but it seems that some people still have problems so you should heed the usual advice...

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.