Are you sure that you're not referring to the initial activation of a SIM costing €12.99 and then the purchase of the first membership plan costing another €12.99?
All Data* €12.99 Plan
This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase
What does your Transactions page say about recent payments?
What does your My48 account Dashboard say about your membership status?
What does your Buy Plan page say about any pending membership plans?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
