No - all support is online.
The chat facility appears from time to time here (not appearing for me right now but it was a while earlier!):
If it doesn't appear for your when logged in then maybe try another browser and/or device.
If it still doesn't appear then you'll just have to keep trying until it does unfortunately.
If you have a complaint then see here:
But what is your problem in case somebody here on the community forum can offer any advice?
Hope this helps.