Won’t let me top up and not sending me an email

[DylanQ3994]

Trying to top up but it won’t let me into my account and it won’t send me the email to verify

[dalyer]

If you're having problems logging into your My48 account with the recent changes to use two factor authentication as part of the process then see here: 

• https://community.48.ie/t5/The-Newsroom/My48-Account-Security-Update/td-p/72840

If that doesn't help then please explain the problem that you're having in more detail and clarify the exact steps that you're talking and what exactly happens/goes wrong.

If you need to contact 48 support about this then see the links in my signature below.