48 Community

Anon · ‎28-08-2016

Hi 48,

I didn't use my phone for two months at all, but I have a direct debit system of payment and every month money is deducted. Why my balance is 0 now?

Anon · ‎31-08-2016

Dalyer, I'm sorry for 2 days delay with answer, I didn't check my mail.
It was a technical problem with a web site. Information displayed wrong. When I checked it via short codes, everething was ok, while website was showing other data.

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Anon · ‎31-08-2016

Dalyer, I'm sorry for 2 days delay with answer, I didn't check my mail.
It was a technical problem with a web site. Information displayed wrong. When I checked it via short codes, everething was ok, while website was showing other data.

dalyer · ‎31-08-2016

OK - so everything is in order now?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎31-08-2016

Yes, everything fine! Many thanks for your help and sorry again.

dalyer · ‎31-08-2016

Glad you got to the bottom of it.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

1amcn · ‎28-08-2016

Hi

Almost certain you have Auto Renew on.

What this means is you chose to have your selected Membership automatically renew, which it most likely did, despite not using your phone.

Log in to My 48 & check My History, see the purchase dates, it should correlate with the issue you describe.

It serves to suggest that if not using your phone like in your case, auto renewal may be better toggled to off, then you can choose to buy Membership at your convenience.

1amcn · ‎28-08-2016

Posts crossed.