Unauthorised charging

[AleksandraW1529]

Hey, I have open account back in September but never activated my card and I’m charged 12.99 euro every month for nothing. Did you have similar situation?

[dalyer]

Are you sure that you never activated the SIM card? 

If you didn't then you wouldn't have been charged anything.

If you have been charged by 48 then you must have activated the card and entered your payment card details via your My48 account.

Did you enable the membership plan auto-renewal option when you signed up?

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

Is it enabled on your account now? 

• https://48.ie/my48/settings/payment-details

If you're not using the SIM and it's enabled right now then you'll probably want to switch it off?

What does your Transactions page say about the recent payments? 

• https://48.ie/my48/transactions

If you need to contact 48 support about this then see the links in my signature below.