Two direct debits for 48 instead of one

[Claireg5347]

Hi, am I paying a direct debit of 12.99 twice a month? My banking is telling me I’ve two upcoming subscriptions of the same amount for 48. Please rectify this. I only want to pay once a month

[dalyer]

48 don't take payments via direct debit. 

They do it via recurring card payment.

These are different payment mechanisms. 

• https://www.ccpc.ie/consumers/money/banking/paying-bills/

I would suggest that you try the following: 

• On your online banking delete any recurring payments set up for 48
• On your My48 account delete any registered payment card details
• Switch off membership auto-renewal

Then register your payment card details anew on My48, reenable membership auto-renewal, and check what your bank then says about recurring 48 payments.

Alternatively you might want to contact 48 support and/or your bank customer support for assistance. 

48 support don't generally monitor or respond to posts here on the Community Forum so you need to contact them yourself directly. 

See the links in my signature below.