Could you be entering accented letters that the form can't cope with?
E.g. if your name has an 'á' then try entering 'a' instead?
Can you try another browser/device?
Did it accept your name in the same format before?
If necessary contact 48 support about this.
See the link in my signature below or email them at firstname.lastname@example.org
I am not a 48 employee - if you need to contact 48 support then please click here
- if the Chat Now option does not appear on that page then keep trying until it does.