Trying to activate my €10.99 plan and have €14.41 Credit bal

[TomK9137]

Trying to activate my €10.99 plan and have €14.41 Credit balance!

[TomK9137]

Need help to activate my account please?

[dalyer]

What exactly do you mean by "activate" here? 

If you're trying to activate a SIM then follow the instructions here:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

If you're trying to do something else then please explain clearly what you're trying to do, what steps you're taking to do it, what happens/goes wrong, any error messages, etc. 

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

And what happens/goes wrong when you try to pay for it using your cash credit balance? 

Any error messages? 

If you're using the app then try the website or vice versa?

Try this link: 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.

[TomK9137]

I'm on €10.99 plan
I have topped up my credit to €14.41
But can't activate my plan!

[dalyer]

Cash credit alone isn't enough. 

You still have to buy a membership plan with the cash credit. 

See here to understand the difference and how 48 membership plans work and are purchased:

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

Multiple threads/posts merged. 

There's no need to post multiple times about the same issue.