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Topped up but charged €25.98 - why?

PaholaM0637
Newcomer

I top up my 48 today but I was charge the wrong amount, I was charge 25,98 why was that?

1 REPLY 1

dalyer
The Legend
The Legend

What does your Transactions page say about that payment? 

Was it your first membership plan purchase and so included a €12.99 charge for the one time SIM activation fee? 

A one-time activation fee of €12.99 applies with the first plan purchase.

Are there any upcoming membership plans listed on your Buy Plan page? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).