Top ups

[kianw]

Hi I cant top up from my credit

[dalyer]

What happens?
Any error message?
How are you trying this?
On the app, on the website, by text etc.?
Maybe try a different way.
If necessary contact 48 support.
See the link in my signature below.

Hope this helps.

[dalyer]

Did that help at all @kianw?

[legofsalmon]

How do I top up I'm a new member .I can't find any options

[dalyer]

You need to log into your online account and do it there.
Have a look at the knowledge base:

http://community.48months.ie/t5/The-Knowledgebase/tkb-p/faq_1%40tkb

Hope this helps.

[legofsalmon]

I can't log in then when I try to reset password it send me a link I follow the link and there's no option to reset .

[dalyer]

But you're logged in here on the forum so you should be able to log into your online account!
If you can't then you'll need to contact 48 support.
You can email them on support@48months.zendesk.com.

Hope this helps.

[legofsalmon]

Ok I'm nearly there now it won't take my card error while processing

[dalyer]

You'll need to contact 48 support.
See the link in my signature below.
Or the email address that I posted earlier.

Hope this helps.

[dalyer]

Did you get sorted @legofsalmon?