Top up

[KevinK7419]

Hi, I have set up my card and topped up by 7.99. However, i havent got the membership when I payed for it. Could you plaese help me as I am stuck for calls.

[dalyer]

You need to clarify...
What do you mean by top-up?
Did you top up your cash credit balance?
Or did you actually buy a membership?
Do you have a membership already active that has not expired yet?

[MariaLauraT2817]

Hi there, I just checked my bank account and top up went through, but my member isn't active (first time worked out okay, this is the second time)

[inam3293]

Hi , same with me ! I'm not able to make a calls I'm not able to buy a plan ! Is this a joke!?

[dalyer]

There's not much point in posting the same thing over and over again if you're not going to contact 48 support as advised! 

• https://community.48.ie/t5/Memberships/How-where-can-I-buy-credit-membership/m-p/61163/highlight/tru...

[KevinK7419]

So basically i set up my card got a message clarification that my number is all set up and i am good to go. Therefore, I bought the 7.99e membership but when I troed to call it says my monthly membership has run out. When I go to membership on my account, this is the message that pops up"Sorry you are not allowed to purchase memberships, since you have a Bundle in progress"

[inam3293]

Same with me ,all the time!I'm stuck!

[dalyer]

There's not much point in posting the same thing over and over again if you're not going to contact 48 support as advised! 

• https://community.48.ie/t5/Memberships/How-where-can-I-buy-credit-membership/m-p/61163/highlight/tru...

[dalyer]

@MariaLauraT2817

Again, you need to be clearer.
"Top-up" suggests that you topped up your cash credit balance.
This is not the same as buying a membership.
Please clarify exactly what you did and what your My48 account page says about your membership status, transaction history etc.

Hope this helps.

[dalyer]

@KevinK7419

You need to contact 48 support about this.
Only they can sort it out for you.

Hope this helps.