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The wrong number is attached to my membership, what can I do

Newcomer
Posts: 1
‎10-11-2021 04:49 PM

My sim card stopped working, can't even get a signal, I thought I had run out of credit, but I have 16 days left. I looked into my profile and the wrong number is attached to my sim card & membership. How did this happen, why and how can I stop/change it?

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Re: The wrong number is attached to my membership, what can

The Legend
Posts: 16,624
‎10-11-2021 05:30 PM

That's obviously very odd.

You're definitely not logging into a different 48 account?

I've done that before myself! 

If not then you'll have to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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