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Sim card

TomasD2775
Newcomer

‎23-10-2023 04:51 PM

Hi, i lost my sim card along with a phone 😞 Any chance to get new sim card with the same number and plan? Thanks.
1 person had this problem.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎23-10-2023 05:02 PM

You can order a replacement SIM here:

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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TomasD2775
Newcomer
In response to dalyer

‎23-10-2023 05:35 PM

Thank you, i tried, but that option is inactive due to suspended account?
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dalyer
The Legend
The Legend
In response to TomasD2775

‎23-10-2023 06:07 PM - edited ‎23-10-2023 06:07 PM

What do you mean by "suspended"?

You mean because you didn't buy membership for 6+ months?

If that's the case then you need to first contact 48 support to see if they can reactivate the account.

After that you should be able to order a replacement SIM.

But you might want to ask them about that too just to be sure.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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