Roaming

[LizM4376]

Hi I added 3 euro to my voice calls in order to make a call to Newry in the north of Ireland and a voice message came on to say I’m out of minutes before I even called????

[dalyer]

This doesn't seem to have anything to do with roaming in spite of the thread title?

The voice calls add-on is no use here and there was no point in buying it. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111

If it's a Northern Ireland landline then you can call it using the 048 prefix and it will be covered by your membership plan call minutes allowance.

If it's a mobile and/or you have to call it using the +44 UK prefix then it's an international call and you'll need an active membership plan and cash credit on your account to pay for the international call. 

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/Calling-Northern-Ireland-Landlines/ta-p/45234
• https://48.ie/charges/international-calls

The massage that 48 gives when international calls fail because you don't have cash credit to pay for them is a bit confusing/misleading.

If you need to contact 48 support about this then see the links in my signature below.