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Renewing mem

cc07
Newcomer

Hi

 

My membership expires tomorrow, but when I try to pay as usual, it just keeps telling me that an error occurred.  The bank account is fine.  Please advise, thanks

5 REPLIES 5

dalyer
The Legend
The Legend

How are you trying to do this?

By text, on the website, on the app etc.?

Can you try another method?

If all else fails contact 48 support and they should be able to help.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

liam81
Newcomer
I can't get to up

dalyer
The Legend
The Legend
Your post doesn't make sense.
Maybe you can clarify your issue?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

cc07
Newcomer

Hi

I tried the website and the app.

In the end, I changed the saved card details and then it went through - it was as if it was only reading the saved card details, even though I was using the other (unsaved) card option.

Anyway, sorted now 🙂

dalyer
The Legend
The Legend
Glad you got it sorted @cc07.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.