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Recharge issues

I have recharged my sim and the money is deducted but the plan is not working and its not allowing me to recharge again. What should I do?

The Legend
The Legend

Are you sure that you have a currently active membership plan?

You need to buy one each month in order to use services.

What does your My48 account Dashboard say about your current membership status?

What does your Buy Plan page say about any upcoming membership plans?

What does your Transactions page say about recent transactions?

If you need to contact 48 support about this then see the link in my signature below or email them at

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.