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Recharge issues

SheibaMaryP0236
Newcomer

‎10-10-2023 09:38 AM

I have recharged my sim and the money is deducted but the plan is not working and its not allowing me to recharge again. What should I do?
3 people had this problem.
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1 REPLY 1

dalyer
The Legend
The Legend

‎10-10-2023 09:49 AM - edited ‎10-10-2023 09:50 AM

Are you sure that you have a currently active membership plan?

You need to buy one each month in order to use services.

What does your My48 account Dashboard say about your current membership status?

What does your Buy Plan page say about any upcoming membership plans?

What does your Transactions page say about recent transactions?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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