What exactly do you mean by "recharging", "unable to access SIM account", and "purchase packs"?
If you mean that you're having problems buying a membership plan then what happens?
Any error messages?
Does it make any difference if you use the web interface instead of the app - or vice versa?
Is your payment card still valid?
When were you last able to buy a membership plan successfully?
If that's not the problem then please explain clearly what the issue is.
If you need to contact 48 support about this then see the links in my signature below.
