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RESOLVED! (Payments not working at the moment 22/05/24)

dalyer
The Legend
The Legend

‎22-05-2024 09:53 AM - edited ‎04-06-2024 12:32 PM

As far as I can see there is a general problem with payment processing on 48 at the moment.

When I try to make a payment I get this:

2024-05-22 09 46 47.png

This issue cropped up here:

I have contacted 48 support about this so hopefully they will rectify the problem soon.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
2 people had this problem.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎22-05-2024 10:26 AM

Update: 48 support confirmed the problem but say that buying stuff via the My48 app instead of the website should work.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎22-05-2024 11:51 AM

I tried again via the website just now and a Gift Shop purchase of a membership for my son worked so I guess that the issue is now resolved.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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