RESOLVED (21/10/2024 PROBLEMS with auto-renewals/purchases)

[dima24]

My plan wasn't renewed today

Edited by @dalyer... (@dima24 - I hope you don't mind but I thought that it might help others to highlight this information at the top of the thread).

Thanks to @AaronS6679 for posting this:

• https://community.48.ie/t5/Memberships/21-10-2024-confirmed-problems-with-auto-renewals-purchases/m-...

48 have confirmed the issue here:

• https://48.ie/

Membership Issue

We’re aware that some customers auto-renewal failed to process last night due to a technical issue. Our team is working to resolve this and will reattempt the auto-renewal within the next two hours. Please refrain from manually purchasing a plan during this time. You’ll receive an SMS notification once your auto-renewal is successfully processed and your plan is active. We appreciate your patience and apologies for any inconvenience.

[PatriciaR9431]

My plan wasn't renewed loged in and only a higher payment available contacted 48 technical difficulties renewing in the mean time I have no phone is this a plot to get people of the 7.99 euro tariff which is supposed to be for life am contacting com reg to complain

[dalyer]

Merged with the main thread. 

Please read other replies in this thread.

[AaronS6679]

48 have acknowledged the issue with a notice on the main page;

“ Membership Issue -
Some customers are currently experiencing issues buying membership and add-ons. Our technical team is working to resolve this disruption as soon as possible. We thank you for your patience. ”

[dalyer]

Thanks @AaronS6679!

• https://48.ie/

Membership Issue

We’re aware that some customers auto-renewal failed to process last night due to a technical issue. Our team is working to resolve this and will reattempt the auto-renewal within the next two hours. Please refrain from manually purchasing a plan during this time. You’ll receive an SMS notification once your auto-renewal is successfully processed and your plan is active. We appreciate your patience and apologies for any inconvenience.

[PatriciaR9431]

This has happened me as well loved on but found the only renewal available is 12.99 not my tariff 7.99 this was to be for life I think they are trying to get people off the 7.99 tariff in the meantime I have no phone will be contacting com reg to complain asap

[ChrisR2170]

The App wont allow me to aito or manually renew my 7.99 from credit balance or card top up. So I just log in to 48 on a browser instead. Problem solved.

[dalyer]

Agreed.

I've found the app to often be unreliable or flakey so I generally just avoid it and use the web interface instead.

[ClaraR2885]

I wish to talk to an agent

[dalyer]

See the links in my signature below for the different ways to contact 48 support.