Plan did not reflect

[PreethamV1248]

Hi, I topped up my membership 5 days ago and the money was debited from my account, but the plan is still not activated. I cannot use mobile data. Could you please check my account and activate the membership or refund the payment?

[dalyer]

What exactly do you mean by "plan did not reflect"?

What does your My48 account dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

What does your Transactions page say about your recent payment?

• https://48.ie/my48/transactions

Does your Buy Plan page list any stacked upcoming membership plans?

• https://48.ie/my48/memberships

What exactly is/isn't working? 

Incoming calls, outgoing calls, incoming texts, outgoing texts? 

When was mobile data and everything else working ok last? 

If you need to contact 48 support about this then see the links in my signature below.

They don't generally monitor or respond to posts here on the Community Forum so are unlikely to do anything on foot of your post here.