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Payment card updated but now €7.99 plan no longer available

JadeOS6660
Newcomer

‎08-03-2025 12:45 PM - last edited on ‎08-03-2025 12:52 PM by The Legend

I've had the 8 euro 48 plan for years, I signed up at the very beginning and have been a very loyal customer. My bank card changed this month and now all of a sudden I have no option to go back on the 8 euro membership. Could you please fix this for me
Thanks

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1 REPLY 1

dalyer
The Legend
The Legend

‎08-03-2025 12:51 PM

A few people have reported this happening - i.e. bank card expiring, updating their payment details, and then the €7.99 plan option no longer being available.

It has not been explained why this happens so you will have to contact 48 support directly for assistance with this issue.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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