You'll need to explain your issue more clearly.
What exactly do you mean by "I sent a subscription to my wife"?
What exactly did you do?
What steps did you take?
If you mean that you wanted to have her join 48 then you/she needs to order a new SIM using a new account accessed using a different email address to your own.
Every 48 SIM/account/number needs a separate login/email address.
Unlike some other mobile providers 48 doesn't support group/family accounts where more than one SIM/number can be managed via a single login.
But maybe that's not relevant to your issue, it's not really clear.
As I say, you'll need to explain/describe your issue more clearly and in more detail if you want assistance from the Community Forum.
If you need to contact 48 support about this then see the links in my signature below.
