09-11-2016 11:08 AM
09-11-2016 11:25 AM - edited 09-11-2016 11:28 AM
Are you sure that you joined using a Mates Rates SIM and not just an "ordinary" new SIM?
What does your cousin's Matest Rates/Kickback page say?
http://www.48months.ie/matesrates/your-matesrates
If necessary contact 48 support to ask them about this:
http://www.48months.ie/help/ask-agent
Hope this helps.
09-11-2016 06:38 PM
Did that help at all?