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New card not working

sandymount
Newcomer

‎15-09-2017 05:22 PM

Hi there,
I've attempted to buy a new membership with my new card but it won't allow me. I've entered the new details correctly and called my bank and they told me it was due to 48 testing my new card by taking out 1 cent however the minimum for it to work with a visa is 9cent. Please help me with this, all that will come up is "for security and protection purposes this request cannot be authenticated at this time" from Verified by Visa.
1 person had this problem.
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5 REPLIES 5

dalyer
The Legend
The Legend

‎15-09-2017 05:29 PM

You'll need to contact 48 support about this as nobody here on the community forum can do much about it.

Bear in mind that they knock off soon so try to get onto them ASAP.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sandymount
Newcomer

‎15-09-2017 05:31 PM

Yeah I've already emailed them but no reply.
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dalyer
The Legend
The Legend
In response to sandymount

‎15-09-2017 05:33 PM

Why not use the chat facility on this page?

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎15-09-2017 09:46 PM

Did you get onto the support chat and get this sorted @sandymount?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sandymount
Newcomer

‎16-09-2017 12:41 AM

Yes, it worked when I tried to buy a membership on my laptop instead of my phone
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